Terms and Conditions

1. Cancellation policy :

Learners must notify us by e-mail of their cancellation within the specified time.
Late cancellation: the course will be forfeited if cancellation occurs less than 24 hours before it is given.

1.2. Cancellation procedure :

Cancellation by e-mail within 24 hours before the course.
The course can be rescheduled if the cancellation is notified 24 hours before; otherwise, it is considered lost.

2. Payment terms :

Only bank transfers will be accepted.
Payment in full before the start of training
Bi-monthly payments for certain plans.
Bi-monthly payments are available for a minimum 40h training commitment

2.1. Late payments:

Payments must be made in accordance with the terms specified at the time of registration.
Late payments are subject to additional charges.

2.2. Late payment notification:

Learners will receive a reminder notification in the event of late payment.
Persistent late payments may result in suspension of the course until payments are regularized.

2.3. Reinstatement of training:

Once overdue payments have been settled, training.
Hours lost during suspension will not be recovered and will be considered delivered.

2.4. Refund policy:

No refunds will be issued for hours lost due to late payments.

2.5. Policy change:

CanLearnFrench reserves the right to modify this late payment policy after notification to learners.

3. Commitments and responsibilities :

3.1 Company responsibilities to customers:

The company is committed to providing high-quality courses that meet superior educational standards.
Teachers and staff will be chosen for their competence and dedication.

4. Customers' responsibilities to the company :

Learners agree to abide by the rules and standards of conduct as defined by the company.
Disruptive behaviour may result in termination of training.

4.1 Code of conduct for learners :

Learners agree to abide by the following rules during online courses:

Maintain respectful behaviour towards teachers.
Avoid offensive language and behaviour.
Participate actively in lessons and adhere to timetables.
Do not record or share course content without authorization.
Report any technical problems or inappropriate behaviour.

5. Copyright and use of material :

5.1 Use of materials :

Use of course material will be restricted to educational purposes.
Unauthorized reproduction, distribution or modification of any material is prohibited.

5.2 Respect for copyright for all content provided:

The company respects copyright and guarantees that all content provided complies with current legislation.

6. Confidentiality :

Learners' personal information will be treated with the utmost confidentiality.
No information will be shared with third parties without consent.
Personal data will be stored securely and used only for educational purposes.

7. Termination of contract :

Learners have the right to terminate their contract in the event of serious breaches by CanLearnFrench.

7.1 Valid grounds for termination :

Valid grounds for termination may include, but are not limited to:

Failure to meet agreed educational standards.
Persistent inappropriate behaviour on the part of the teacher or staff.
Substantial changes not communicated in advance.
Modification of courses or services: the customer will be refunded the amount corresponding to the remaining training hours.

8. Possibility for CanLearnFrench to modify courses or services :

CanLearnFrench reserves the right to modify courses or services, but undertakes to inform learners of any changes. Learners will be informed of changes made to courses or services through official communication channels.

9. Disputes and dispute resolution :

In the event of a dispute, learners are encouraged to address their concerns to the teacher in the first instance. If the dispute persists, they should then contact CanLearnFrench general management. If no solution is found at this stage, external mediation may be considered before resorting to legal action.