top of page

Terms and Conditions

1. Cancellation policy :

  • Learners must notify us by e-mail of their cancellation within the specified time.

​

1.2. Cancellation procedure :

  • Cancellation by e-mail within 24 hours before the course.

​

​

2. Payment terms :

  • Only e-transfer and credit card payments are accepted.

  • All 40-hour and 60-hour training packages must be paid in full before training begins unless otherwise agreed in writing.

  • Purchasing a training package constitutes a commitment to the reserved training program.

  • Payment of a training package does not entitle the client to a refund due to changes in personal circumstances, work schedule, or availability.

​​

​

3. Refund Policy :

CanLearnFrench offers a Satisfaction Guarantee only when the quality of the training provided does not meet the educational standards we commit to delivering.

​

This guarantee applies only when:

  • the services provided do not reasonably match the agreed learning objectives;

  • the quality of instruction is demonstrably below our professional standards;

  • CanLearnFrench fails to fulfill its contractual obligations.

 

This Satisfaction Guarantee is not a general cancellation or refund policy.

​

Refunds will not be granted when the request results from personal circumstances, including but not limited to:

  • changes in work schedule;

  • lack of time or availability;

  • relocation;

  • financial circumstances;

  • changes in personal or professional plans;

  • the client's decision to discontinue training while CanLearnFrench remains able to provide the contracted services.

 

Training packages are purchased to reserve instructional time and teacher availability. They are therefore sold as a commitment to a training program and not as refundable unused hours.

​​

​

4. Commitments and responsibilities :
​

4.1 CanLearnFrench's commitments :

CanLearnFrench is committed to providing high-quality French language training tailored to each learner's objectives and level.

​

The Company undertakes to :

  • Deliver professional instruction based on proven teaching methodologies and recognized educational standards.

  • Assign qualified, experienced, and competent teachers who are selected for both their expertise and their commitment to learner success.

  • Prepare and deliver lessons that support the learner's individual objectives and progress.

  • Provide a respectful, supportive, and inclusive learning environment where learners feel comfortable participating and asking questions.

  • Make reasonable efforts to accommodate scheduling requests whenever possible, while recognizing that teacher availability may be limited.

  • Communicate promptly regarding any changes affecting scheduled lessons or services.

  • Protect the confidentiality of learners' personal information in accordance with applicable privacy legislation.

​​

4.2 Commitment to quality :​

CanLearnFrench continually evaluates the quality of its training programs and teaching practices.

Learner feedback is welcomed and may be used to improve our services, teaching methods, educational materials, and overall learning experience.

When concerns regarding the quality of instruction are raised, CanLearnFrench commits to reviewing the situation promptly and fairly, and to taking appropriate corrective action where necessary.

 

CanLearnFrench provides professional language instruction designed to maximize each learner's progress. However, language acquisition depends on numerous factors beyond the Company's control, including attendance, personal study, motivation, and participation. Accordingly, CanLearnFrench does not guarantee the achievement of any specific language level, examination score, immigration outcome, or professional certification.

​

​

5. Customers Responsibilities :

  • Learners play an essential role in the success of their training.

  • By enrolling in a CanLearnFrench training package, the Client agrees to:

  • Attend scheduled lessons regularly

  • Participate actively during lessons and make reasonable efforts to complete any recommended practice or assignments.

  • Communicate respectfully with teachers and staff at all times.

  • Provide accurate information regarding their learning objectives and language level.

  • Notify CanLearnFrench promptly of any changes affecting lesson scheduling.

  • Comply with these Terms and Conditions throughout the duration of the training program.

​

The Client acknowledges that language acquisition requires personal commitment, consistent attendance, and regular practice. CanLearnFrench cannot guarantee specific examination results or language proficiency outcomes, as these also depend on the learner's own effort, attendance, motivation, and engagement.

​

5.1 Code of conduct for learners :

Learners agree to contribute to a positive and respectful learning environment.

​

During all lessons and communications with CanLearnFrench, learners shall:

  • Treat teachers, staff, and fellow learners with courtesy and respect.

  • Refrain from abusive, discriminatory, threatening, or offensive language or behaviour.

  • Participate in lessons in good faith and avoid intentionally disrupting the learning environment.

  • Respect lesson schedules and notify cancellations in accordance with the Cancellation Policy.

  • Refrain from recording, reproducing, distributing, or sharing any lesson or educational material without prior written authorization from CanLearnFrench.

  • Use the online learning platform appropriately and report any technical issues as soon as reasonably possible.

​​

5.2 Breach of these responsabilities

Failure to comply with these responsibilities or with the Code of Conduct may result in appropriate corrective measures, including:

  • a verbal or written warning;

  • temporary suspension of lessons;

  • termination of the training agreement in cases of serious or repeated misconduct.

 

In the event that the training agreement is terminated due to the Client's misconduct or breach of these Terms and Conditions, no refund shall be payable for any unused portion of the training package.

​

6. Copyright and use of material :
​

6.1 Use of materials : 

  • Use of course material will be restricted to educational purposes.

  • Unauthorized reproduction, distribution or modification of any material is prohibited.

​

6.2 Respect for copyright for all content provided:

The company respects copyright and guarantees that all content provided complies with current legislation.

​

​

7. Confidentiality :

  • Learners' personal information will be treated with the utmost confidentiality.

  • No information will be shared with third parties without consent.

  • Personal data will be stored securely and used only for educational purposes.

​

​

8. Termination of contract :

Learners have the right to terminate their contract in the event of serious breaches by CanLearnFrench.

​

8.1 Valid grounds for termination :

Valid grounds for termination may include, but are not limited to:

  • Failure to meet agreed educational standards.

  • Persistent inappropriate behaviour on the part of the teacher or staff.

  • Substantial changes not communicated in advance.

  • Modification of courses or services: the customer will be refunded the amount corresponding to the remaining training hours.

​

​

9. Possibility for CanLearnFrench to modify courses or services :

CanLearnFrench reserves the right to modify courses or services, but undertakes to inform learners of any changes. Learners will be informed of changes made to courses or services through official communication channels.

​

​

10. Disputes and dispute resolution :

In the event of a dispute, learners are encouraged to address their concerns to the teacher in the first instance. If the dispute persists, they should then contact CanLearnFrench general management. If no solution is found at this stage, external mediation may be considered before resorting to legal action.

bottom of page